Shipping policy

Shipping Policy

At HILOP, we’re committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note: During high-volume seasons or promotional events, processing times may experience slight delays.

Shipping Time

After processing, standard delivery typically takes:

📦 4–8 business days

Shipping times may vary based on your location, carrier delays, weather conditions, or customs procedures for international orders.

Tracking Your Order

When your package leaves our facility, a tracking number will be sent to you via email or SMS (depending on your selected notification preferences).
You can track your order at any time using the link provided in your shipping confirmation.

Incorrect Address or Order Changes

If you need to update your shipping address or make changes to your order, please contact us within 4 hours of placing your order.
Once an order has been processed, we are unable to make modifications.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost or stolen after delivery has been confirmed to the shipping address provided at checkout.

If your order arrives damaged, please contact us within 48 hours and include photos of the issue. Our team will be happy to assist you with a replacement.

Questions?

Our support team is always here to help.
You can reach us anytime through our Contact Us page.

🕒 Available 24/7

Thank you for shopping with us — we truly appreciate your business!